1. Home
  2. FAQ
Help Centre

q78 FAQ — Your Questions,
Answered Clearly

Whether you are new to q78 or a regular player looking for quick answers, this FAQ page covers everything — deposits via JazzCash and Easypaisa, PKR withdrawals, Casino game rules, PSL betting, bonuses, VIP rewards, account security and more. No runaround, just straight answers.

Deposits & Withdrawals Games & Casino Bonuses VIP Account
Browse by Topic
Account Deposits Withdrawals Games Bonuses VIP App Responsible Gaming
Still need help?
Our support team is available 24/7. Reach us via live chat inside the platform or email us at [email protected]
50+
FAQ Topics Covered
24/7
Live Support
<2 min
Avg Chat Response
PKR
All Answers in PKR Context
What This FAQ Covers

We have put together answers to the most common questions from Pakistan players across every part of the q78 platform.

Deposits & Payment Methods

Questions about depositing PKR via JazzCash, Easypaisa, Raast, Bank Transfer and mobile wallets — minimum amounts, processing times and how to add funds step by step.

Withdrawals & Payouts

How to request a PKR withdrawal, how long it takes, which methods are available, what the minimum withdrawal is and what to do if your payout is delayed.

Games, Casino & PSL Betting

Answers on how to access the Game Lobby, Casino tables, Slots, Live Casino, PSL and T20 Cricket betting markets, Football, Esports and Bingo rooms.

Bonuses & Promotions

How welcome bonuses work, what wagering requirements mean, how free spins are credited, when bonuses expire and how to make sure you do not accidentally forfeit a bonus offer.

VIP Programme

How VIP points are earned, what the tier levels are, what rewards come with higher VIP status and how to check your current points balance and tier progress inside your account.

Account & Security

Registration requirements, how to verify your account, changing your password, enabling 2FA, what to do if you are locked out and how to keep your q78 account safe.

About q78 — Quick Overview

q78 is an online gaming platform built specifically for players in Pakistan. It brings together Casino games, Slots, Live Casino tables, sports betting (with strong coverage of PSL Cricket, T20 matches and international cricket), Football, Esports and Bingo — all under one roof and all operating in PKR.

Payments are fully localised for Pakistan. You can deposit and withdraw using JazzCash, Easypaisa, Raast, Bank Transfer and standard bank cards. There is no need to convert currency or deal with complicated international payment processes. Everything runs in Pakistani Rupees from start to finish.

The platform is accessible via mobile browser or through the dedicated q78 app — available for download from the App page. Whether you are on a phone in Karachi or a laptop in Lahore, the experience is fast and consistent. The FAQs below cover every major area of the platform. If you cannot find your answer here, live chat support is available 24/7.

Important: 18+ Only

q78 is strictly for adults aged 18 and above. Anyone under 18 is not permitted to register or use the platform. If you are playing, please do so responsibly and within a budget that is comfortable for you.

Account & Registration

Registering on q78 is straightforward. Click the Register button in the navigation menu or at the top of any page. You will be asked for your mobile number or email address, a password and your date of birth for age verification. Once you have filled in the details and confirmed you are 18 or above, your account is created and ready to use. The whole process takes under three minutes.

Basic account functionality is available right after registration. However, to process withdrawals and access higher deposit limits, q78 may ask you to complete identity verification. This typically involves submitting a copy of your CNIC (Computerised National Identity Card) or other acceptable ID. Verification protects your account and ensures your PKR winnings are paid out to the right person.

On the Login page, click the "Forgot password?" link. Enter your registered email address or Pakistani mobile number and you will receive a password reset link or OTP. Follow the instructions to set a new password. If you have lost access to your registered contact details, reach out to q78 live chat support for assisted account recovery.

No. Each player is permitted to hold only one q78 account. Creating multiple accounts is against the platform rules and may result in all accounts being suspended and any associated balances or bonuses being voided. If you have accidentally created a duplicate account, contact live chat support immediately to resolve the situation before it causes any issues.

After logging in, go to Account Settings and look for the Security section. From there you can enable 2FA, which sends a one-time code to your registered Pakistani mobile number each time you log in. It takes about two minutes to set up and significantly reduces the risk of anyone accessing your account without your knowledge. We strongly recommend all q78 members enable 2FA.
Deposits & Payments

q78 supports a full range of Pakistan-friendly payment methods including JazzCash, Easypaisa, Raast, Bank Transfer and standard bank cards or mobile wallets. All deposits are processed in PKR so there is no currency conversion involved. Head to the Deposit page after logging in to see the available options for your account.

JazzCash and Easypaisa deposits are typically instant or near-instant — most reflect in your q78 PKR balance within a few minutes. Occasionally during peak hours on Pakistan mobile networks there may be a brief delay. If your deposit has not appeared after 15 minutes, contact q78 live chat support with your transaction reference number and they will look into it right away.

Yes, q78 has a minimum deposit amount which is displayed on the Deposit page for each payment method. The minimums are set at a level that is accessible for most Pakistan players. Specific amounts may vary slightly depending on the payment channel you choose — JazzCash, Easypaisa and Raast may each have slightly different thresholds.

q78 does not charge deposit fees on its end. However, your JazzCash or Easypaisa account or your bank may apply their own standard transaction charges depending on your account type and plan. These charges, if any, would come from your payment provider rather than q78. Always check your mobile wallet or bank terms if you are concerned about third-party fees.
Withdrawals & Payouts

Log in to your account and go to the Withdrawal page. Select your preferred withdrawal method — JazzCash, Easypaisa, Raast or Bank Transfer — enter the amount in PKR, and submit the request. Make sure the account details you are withdrawing to match your registered identity. Withdrawals to verified accounts are processed faster.

Processing times vary by method. JazzCash and Easypaisa withdrawals are generally the fastest and often arrive within a few hours. Bank Transfer withdrawals may take one to three working days depending on your bank. VIP members benefit from prioritised withdrawal processing, meaning higher-tier players typically see their funds arrive sooner. See full details on the Withdrawal page.

The most common reasons for a delayed withdrawal are: identity verification not yet completed, an active bonus with wagering requirements still outstanding, or a withdrawal request submitted outside of standard processing windows. Check your account status and bonus terms first. If everything looks clear on your end and the withdrawal has been pending for longer than expected, contact q78 live chat support with your withdrawal reference number.

Yes, there is a minimum withdrawal amount which is shown on the Withdrawal page for each payment method. The minimums are designed to keep transaction costs manageable. You cannot withdraw an amount below the stated minimum for your chosen method — in that case you would need to accumulate more balance before requesting a payout.
Games, Casino & Betting

q78 offers over 1,500 games across multiple categories. The Game Lobby includes Slots, Live Casino tables (Roulette, Blackjack, Baccarat, game shows), classic Casino games, sports betting with full coverage of PSL cricket, T20 international matches, Football and Esports, plus dedicated Bingo rooms. There is genuinely something for every type of player.

Yes. Cricket is the most popular sport among q78 Pakistan players and the platform reflects that. PSL matches, T20 internationals, One Day Internationals and Test series all have dedicated betting markets with competitive odds. You can place pre-match bets as well as live in-play bets during matches. Football and Esports markets are also well covered for players who follow those sports.

q78 Casino games use certified Random Number Generator (RNG) technology. This means every spin, card deal and dice roll produces a genuinely random outcome that cannot be manipulated by the platform or the player. Live Casino games are streamed in real time from professional studios with real dealers — what you see on screen is exactly what is happening. Game RTP (Return to Player) percentages are provided in the game information for transparency.

Absolutely. The full q78 game library is accessible on mobile — both through the mobile browser and through the dedicated q78 app. The app is optimised for Pakistani mobile networks and common Android devices used across Pakistan. Games load quickly even on 4G connections and the touch interface works well for both Casino tables and Slots. Download the app from the App page.
Bonuses & Promotions

A wagering requirement is the number of times you need to play through a bonus amount before the winnings from that bonus can be withdrawn as real PKR. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place bets totalling PKR 20,000 before the bonus converts to withdrawable cash. The specific wagering requirement for each offer is always stated clearly in the bonus terms before you claim it.

Yes, most bonuses on q78 have an expiry date. If you do not meet the wagering requirements or use your free spins before the expiry date, the bonus and any associated winnings are forfeited automatically. Expiry dates are always shown clearly in your Bonuses section after logging in. It is good practice to check your active bonuses regularly and prioritise any that are close to expiry.

No. Bonus funds cannot be withdrawn until the wagering requirements have been fully met. If you request a withdrawal while a bonus is active and its requirements are not yet completed, you may be asked to forfeit the bonus in order to proceed with the withdrawal. Your real cash deposits — separate from any bonus balance — are generally withdrawable at any time subject to the standard withdrawal process.
VIP Programme

Every time you play on q78, you earn VIP points. As your points accumulate, you progress through VIP tiers — each higher tier unlocks better rewards including increased cashback percentages, faster withdrawal processing, higher deposit limits, personalised PKR bonus offers and access to exclusive promotions. Your current tier and points balance are always visible in your account dashboard after logging in. Full details are on the VIP page.

VIP point expiry terms are detailed on the VIP page. Generally, staying active on the platform by playing regularly keeps your tier status in good standing. If you go through an extended period of inactivity, some accumulated points may be subject to review. The best way to protect your VIP status is to keep engaging with the games and features you enjoy most.
Mobile App

Visit the App page on the q78 website from your mobile browser and follow the download instructions for your device. The q78 app is available for Android devices and is optimised for the mobile hardware and network conditions most common across Pakistan. Installation takes just a couple of minutes and the app is free to download.

Yes, the official q78 app downloaded from the App page on this website is safe. Only download the app from the official q78 source — do not install any version from unofficial third-party websites or links sent via WhatsApp or SMS messages, as those could be modified or malicious. The official app contains no adware, spyware or unwanted permissions beyond what is needed to run the gaming platform.
Responsible Gaming

After logging in, go to Account Settings and find the Responsible Gaming section. From there you can set daily, weekly or monthly PKR deposit limits. You can also set session time reminders and take a break from the platform if needed. Limits take effect immediately once set. Increasing a limit may have a short cooling-off period to encourage careful consideration. For full details, visit the Responsible Gaming page.

Yes. q78 offers self-exclusion options ranging from short cooling-off periods to longer-term account suspensions. If you feel that gaming is becoming too much of a priority in your life or is affecting your finances or relationships, using the self-exclusion tool is a sensible step. Contact live chat support or use the Responsible Gaming settings in your account to initiate a self-exclusion. q78 takes these requests seriously and acts on them promptly.
🎯
New to q78?

Join thousands of Pakistan players already enjoying Casino, PSL Cricket Betting, Slots and more — all in PKR.

Register Free Already have an account? Login
Contact Support
Live Chat
Available 24/7 — fastest way to get help. Access live chat after logging in to your account.
Safe & Responsible Play

Gaming should be fun, not stressful. Set a budget before you play and stick to it. If it stops being fun, use our self-exclusion tools or contact support. 18+ only.

🏏🎰🎯

Ready to Play? Join q78 Today

PSL Cricket betting, Live Casino, Slots, Bingo and 1,500+ games — all in PKR with JazzCash, Easypaisa and Raast. Register in minutes and start playing.

Create Free Account Browse Games

18+ only. Please play responsibly and within your means.