q78 Terms and Conditions – Know Your Rights & Responsibilities

1 Introduction

Welcome to q78. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the player", "you") and q78 ("the platform", "we", "us") in relation to your use of the q78 website, mobile application and all associated services.

By registering an account, making a deposit or using any feature on q78, you confirm that you have read, understood and agreed to these Terms in their entirety. If you do not agree with any part of these Terms, you must not create an account or use the platform.

q78 is an online entertainment platform providing Casino games, Slots, Live Casino, Sports Betting, Bingo and related services to players in Pakistan. All services are offered exclusively in PKR and are designed for the Pakistani market. q78 does not claim any government licence, regulatory approval or official endorsement from any Pakistani authority — it is a privately operated entertainment service.

2 Eligibility & Account Registration

To register and maintain an active account on q78, you must meet all of the following conditions at all times:

• You must be at least 18 years of age. q78 does not permit anyone under 18 to create an account or use any paid service on the platform.
• You must be physically located in a jurisdiction where online gaming is permitted for personal use.
• You must provide accurate, truthful and up-to-date personal information during registration and at any subsequent verification request.
• You must be the sole owner of any payment method used to deposit or withdraw funds on your q78 account.
• You must not be acting on behalf of any third party. q78 accounts are strictly personal and non-transferable.

One Account Policy

Each individual player is permitted to hold one active account on q78. Creating multiple accounts, whether using different personal details, different devices or different payment methods, is strictly prohibited. Where duplicate accounts are identified, q78 reserves the right to close all associated accounts and withhold all balances pending review.

Account Verification

q78 may require you to verify your identity at any point — particularly before processing your first withdrawal or when unusually large transactions are detected. Verification typically involves providing a copy of your national identity card (CNIC) or other government-issued document. Failure to provide requested verification within the stated timeframe may result in account suspension and delays to withdrawal processing.

Account Security

You are solely responsible for maintaining the confidentiality of your q78 login credentials. Do not share your password with anyone. If you suspect your account has been accessed without your authorisation, contact q78 support immediately via live chat. q78 will not be liable for losses resulting from unauthorised access to your account where adequate precautions were not taken on your side.

3 Deposits & Withdrawals

All financial transactions on q78 are processed in Pakistani Rupees (PKR). q78 supports the following payment methods for both deposits and withdrawals:

Deposit Rules

• Minimum deposit amounts vary by payment method and are displayed at the cashier stage before you confirm any transaction.
• Deposits are credited to your q78 account balance in PKR at the time of confirmed receipt.
• q78 does not charge deposit fees on its side, though your payment provider may apply their own transaction charges.
• Deposits made from payment methods not registered in your name may be declined or flagged for additional verification.
• If a deposit does not appear in your account within the expected timeframe, contact support with your transaction reference number.

Withdrawal Rules

• Withdrawals can only be processed to payment methods that have been previously used to deposit into the same account, or to verified accounts in your own name.
• Any active bonus wagering requirements must be fully completed before a withdrawal can be processed.
• q78 may request identity verification documents before releasing any withdrawal, particularly for first-time withdrawals or amounts above defined thresholds.
• Withdrawals are processed during business hours. Requests submitted on public holidays or outside processing hours will be handled on the next working day.
• q78 reserves the right to delay or decline withdrawals where fraud, bonus abuse or money laundering is suspected pending investigation.

4 Bonuses & Promotions

q78 offers a range of bonuses and promotional incentives to both new and existing players. These include welcome deposit bonuses, reload bonuses, free spins on selected slot games, Free Card Fridays in the Bingo section, and seasonal promotions tied to events such as PSL season and Eid celebrations.

General Bonus Terms

• All bonuses are subject to wagering requirements, which must be met in full before bonus-derived winnings can be converted to withdrawable cash. The wagering requirement for each specific bonus is stated clearly in its individual promotional terms.
• Bonuses are intended for genuine entertainment use only. Playing patterns designed purely to complete wagering requirements with minimal genuine play — commonly called bonus farming — are considered abuse and will result in bonus cancellation and potential account suspension.
• Free spins winnings are typically credited as bonus funds subject to wagering requirements unless explicitly stated otherwise in the offer terms.
• q78 reserves the right to modify, cancel or withdraw any bonus at any time, and to void bonus-derived winnings where the terms of the promotion have been breached.
• Only one welcome bonus is available per player, per household, per device and per IP address.
• Bonuses cannot be transferred between accounts or exchanged for cash without meeting wagering requirements.

Deposit Bonus Specifics

Where a deposit bonus is offered (for example, a percentage match on your first deposit), the bonus amount is credited after the qualifying deposit is confirmed. The combined deposit and bonus amount forms the balance subject to wagering. Deposits made with certain payment methods may not qualify for specific promotions — eligibility is stated within each offer.

Abuse & Misuse

q78 monitors bonus usage closely. Actions that constitute bonus abuse include — but are not limited to — creating multiple accounts to claim the same bonus, placing offsetting bets to fulfil wagering requirements with zero risk, and using promotional funds in ways that contravene the specific terms of an offer. q78's decision on bonus-related disputes is final.

5 Gameplay, Fair Play & Prohibited Conduct

q78 is committed to providing a fair and enjoyable gaming environment for all players. All Casino games, Slots and Bingo titles use certified random number generators (RNGs) to determine outcomes. Live Casino results are determined by real physical equipment operated by professional dealers in real time.

Prohibited Conduct

The following actions are strictly prohibited on q78 and will result in immediate account suspension, forfeiture of balances and potential reporting to relevant authorities:

• Using automated software, bots, scripts or any AI-assisted tools to place bets or interact with games.
• Exploiting software bugs, glitches or errors in games for financial gain. Any winnings obtained through exploitation of a technical fault are void and will not be paid out.
• Colluding with other players to manipulate game outcomes, particularly in live dealer or multiplayer games.
• Attempting to launder money or use q78 to process funds connected to criminal activity.
• Providing false or fraudulent identity information at any stage of registration or verification.
• Accessing or attempting to access another player's account without their knowledge and consent.

Game Results & Disputes

q78 maintains detailed logs of all game sessions, bets and outcomes. In the event of a dispute regarding a game result, q78 will review the relevant logs and provide a written response. The platform's review of technical game logs is considered final in cases where a technical fault has not occurred on q78's side.

6 VIP Programme

The q78 VIP programme rewards loyal players with escalating benefits across multiple tiers — from Bronze through Silver, Gold, Platinum to Diamond. Progression through the VIP tiers is based on cumulative betting activity and is subject to the following conditions:

• VIP tier status is reviewed on a rolling basis. Insufficient activity over a defined review period may result in a tier downgrade.
• VIP cashback is calculated on net losses over a defined period and credited as bonus funds subject to minimal wagering requirements, unless explicitly stated otherwise for a specific VIP tier.
• VIP benefits, including faster withdrawal speeds, dedicated account managers and exclusive promotions, are provided at q78's discretion and may be adjusted, suspended or withdrawn with notice.
• VIP status and associated rewards are non-transferable and tied exclusively to the registered account holder.
• Any abuse of the VIP programme — including manipulation of qualifying activity — will result in immediate removal from the programme and potential account suspension.

7 Responsible Gaming

q78 takes responsible gaming seriously. Online gaming is a form of entertainment and should always be approached as such — never as a source of income or a way to recover previous losses. We provide the following tools to help players stay in control of their gaming activity:

• Deposit Limits: Set daily, weekly or monthly limits on how much you can deposit into your q78 account.
• Loss Limits: Cap the maximum amount you are willing to lose within a defined time period.
• Session Time Reminders: Receive notifications after playing for a set duration to help manage time spent on the platform.
• Self-Exclusion: Voluntarily exclude yourself from the platform for a set period — from 30 days to permanent closure — via account settings or by contacting support.
• Reality Checks: Periodic on-screen reminders showing how long you have been playing and your net position in the current session.

q78 will not market promotional offers to players who have set deposit limits or entered self-exclusion. If you are concerned about your gaming habits, please visit the Responsible Gaming page for full details and support resources.

8 Privacy & Data

q78 collects and processes personal information in accordance with its Privacy Policy. By using the platform, you consent to the collection and use of your personal data as described in the Privacy Policy, which forms part of these Terms.

Key privacy points to be aware of:

• Your personal information is used to operate your account, process transactions, verify your identity and comply with anti-fraud and anti-money-laundering requirements.
• q78 does not sell your personal data to unaffiliated third parties for marketing purposes.
• You may request a copy of your data or ask for your account to be closed and data deleted, subject to legal retention requirements, by contacting q78 support.
• q78 uses cookies and tracking technologies on its website and app to improve the user experience. You can manage cookie preferences through your browser or app settings.

9 Account Suspension & Closure

q78 reserves the right to suspend, restrict or permanently close any account at its sole discretion where:

• A player has breached any provision of these Terms.
• Fraudulent, abusive or criminal activity is suspected or confirmed.
• Identity verification has not been completed within the requested timeframe.
• A player is found to be under the age of 18.
• A player has requested self-exclusion.
• q78 is required to do so by any applicable law or regulatory obligation.

Where an account is closed due to a breach of these Terms, any remaining balance may be withheld pending investigation. Where the account is closed at the player's own request and no Terms breach has occurred, the remaining real-money balance (excluding uncleared bonus funds) will be returned via the player's registered payment method.

Player-Initiated Closure

If you wish to close your q78 account, contact the support team via live chat. Closure requests are processed within two business days. Before submitting a closure request, ensure any active wagering requirements have been noted, as closing an account mid-wagering will result in forfeiture of any associated bonus balance.

10 Limitation of Liability

To the fullest extent permitted by applicable law, q78 and its operators, employees, partners and service providers shall not be liable for:

• Any direct, indirect, incidental or consequential financial loss arising from your use of the platform, including gaming losses.
• Losses resulting from unauthorised access to your account where you failed to maintain adequate security over your credentials.
• Interruptions to service caused by technical failures, third-party infrastructure issues or events beyond q78's reasonable control.
• Decisions made by individual players based on information found on the q78 platform, including odds, statistics or game descriptions.

q78's total liability to any player in relation to any single claim or series of related claims shall not exceed the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

11 Changes to These Terms

q78 reserves the right to update or modify these Terms at any time. When material changes are made, the "Last Updated" date at the top of this page will be revised, and where practical, registered players will be notified via their registered email address or an in-platform notification.

It is your responsibility to review these Terms periodically. Continued use of q78 following any published update constitutes your acceptance of the revised Terms. If you do not agree with any change, you must stop using the platform and request account closure before the updated Terms take effect.

12 Contact & Disputes

If you have any questions regarding these Terms, wish to raise a complaint or need to escalate a dispute, please contact the q78 support team in the first instance:

• Live Chat: Available 24/7 directly within the q78 website and mobile app — the fastest way to reach the support team.
• Email: [email protected] (plain text — not a clickable link)
• FAQ: Many common questions are answered on the FAQ page.

q78 aims to acknowledge all formal complaints within 48 hours and resolve them within 14 days. Where a dispute cannot be resolved through direct communication, q78 will work with the player in good faith to reach a fair outcome. Decisions made after a full review of account logs and relevant records are considered final.