q78 Privacy Policy – How We Handle Your Personal Data

1 Who We Are

q78 is an online gaming and entertainment platform operating at q78.pro, providing Casino games, Slots, Live Casino, Sports Betting, Bingo and related services to players in Pakistan. All transactions are processed in PKR.

This Privacy Policy applies to all data collected through the q78 website, mobile application and any related services. By creating a q78 account or using any part of the platform, you agree to the data practices described in this policy.

When this policy refers to "q78", "we", "us" or "our", it means the q78 platform and its operating team. When it refers to "you" or "the player", it means any registered or visiting user of the q78 platform.

2 Data We Collect

q78 collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use our services, and from third parties involved in payment processing or identity verification.

Data You Provide Directly

• Registration data: Full name, date of birth, email address, mobile number and country of residence collected when you create a q78 account.
• Identity verification documents: Copies of your CNIC (National Identity Card) or other government-issued identification may be requested during account verification or before withdrawal processing.
• Payment information: Details of payment methods used to deposit or withdraw funds, including mobile wallet identifiers for JazzCash and Easypaisa, Raast-linked account references, and bank account details for Bank Transfer.
• Communication data: Messages sent to our support team through live chat, email or any other channel.
• Preferences and settings: Responsible gaming limits, notification preferences and account settings you configure yourself.

Data Collected Automatically

• Device and technical data: IP address, browser type, operating system, device model and screen resolution collected when you access q78.
• Usage data: Pages visited, games played, session durations, bet history, deposit and withdrawal transactions, and in-platform navigation patterns.
• Location data: Approximate geographic location derived from your IP address to comply with platform access and fraud prevention requirements.
• Cookie data: Information stored through cookies and similar tracking technologies as described in Section 6.

Data from Third Parties

• Identity and age verification services may confirm your identity details against their databases during the verification process.
• Payment service providers such as JazzCash, Easypaisa, Raast and participating banks may share transaction confirmation data with q78 to reconcile deposits and withdrawals.
• Fraud prevention and anti-money-laundering services may provide risk scores or flags associated with account or payment activity.

3 How We Use Your Data

q78 uses your personal data only for legitimate purposes related to operating the platform and providing services to you. The main ways we use your data are:

• Account management: Creating and maintaining your q78 account, verifying your identity and age, and managing your login credentials.
• Transaction processing: Handling deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods.
• Platform delivery: Providing access to Casino games, Slots, Live Casino, Sports Betting on Cricket and PSL, Bingo and all other q78 services.
• Customer support: Responding to your queries, resolving disputes and managing complaints through live chat and email.
• Fraud and abuse prevention: Detecting and preventing fraudulent account activity, bonus abuse, money laundering and other prohibited conduct described in the Terms and Conditions.
• Responsible gaming: Monitoring for signs of problem gambling and enforcing any limits, self-exclusions or cooling-off periods you have set on your account.
• Platform improvement: Analysing usage patterns to improve game offerings, website performance and the overall player experience.
• Marketing communications: Sending promotional offers, bonus announcements and PSL or Eid special promotions to players who have opted in to marketing messages.
• Legal and compliance obligations: Retaining records as required under applicable anti-money-laundering and financial crime prevention obligations.

4 Who We Share Your Data With

q78 does not sell your personal data to third parties. We share your information only in the following limited circumstances:

Service Providers

We engage trusted third-party service providers who assist us in operating the platform. These include:

• Payment processing partners (JazzCash, Easypaisa, Raast, participating banks) — to facilitate your deposits and withdrawals in PKR.
• Identity and age verification providers — to confirm your identity and ensure only adults access paid services.
• Fraud detection and anti-money-laundering screening services — to protect the platform and all players from financial crime.
• Cloud infrastructure and hosting providers — to deliver the q78 website and app reliably.
• Customer support software providers — to power the live chat and help desk functionality.
• Game software providers — game studios whose titles appear in the q78 Game Lobby may receive anonymised session data for technical support purposes.

All service providers are required to handle your data confidentially and use it only for the specific purpose for which it was shared.

Legal Obligations

q78 may disclose your personal data to law enforcement agencies, courts or other government bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property or safety of q78, its players or the public.

Business Transfers

In the event of a merger, acquisition or transfer of q78's operations, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be maintained.

5 Payment Data & Financial Privacy

Given that q78 is a real-money gaming platform processing PKR transactions, we treat payment data with particular care.

• Full payment credentials — such as your JazzCash PIN, Easypaisa mobile banking password or bank account passwords — are never requested by q78 and should never be shared with anyone, including our support team.
• When you add a payment method, we store only the information necessary to verify transactions and process withdrawals — for example, a JazzCash mobile number or the last few digits of a bank account number.
• All payment data in transit between your device and q78's servers is protected by TLS encryption.
• Withdrawal requests are only processed to payment methods that have been used to deposit into the same account or that are verified as belonging to the same registered account holder — this prevents unauthorised fund diversion.
• Transaction records are retained for a minimum period to satisfy anti-money-laundering and financial record-keeping requirements. After the mandatory retention period expires, payment data is securely deleted.

6 Cookies & Tracking Technologies

q78 uses cookies and similar technologies on its website and mobile app to deliver a better experience. Here is a breakdown of the types of cookies we use:

Essential Cookies

These are strictly necessary for the platform to function. They keep you logged in to your account during a session, maintain your game state and remember your responsible gaming preferences. You cannot opt out of essential cookies without losing core platform functionality.

Analytics Cookies

We use analytics tools to understand how players use the q78 platform — which pages are visited most, how long sessions last and where players encounter difficulties. This data is aggregated and used to improve the platform. Analytics data is not linked to your individual account identity for marketing purposes.

Preference Cookies

These remember your settings — such as your preferred game category, display language and notification preferences — so you do not have to reconfigure them each time you visit.

Managing Cookies

You can manage cookie preferences through your browser settings at any time. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will affect your ability to use the q78 platform normally. Mobile app cookie preferences can be managed through your device's app permissions settings.

7 How Long We Keep Your Data

q78 retains your personal data for as long as your account is active and for a defined period after account closure, to satisfy legal, financial and operational obligations. Specific retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure to satisfy anti-money-laundering record-keeping requirements.
• Transaction and payment records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for up to three years to allow for dispute resolution and quality review.
• Usage and session data: Typically retained for 12 to 24 months for platform improvement and responsible gaming monitoring purposes, after which data is aggregated or deleted.
• Marketing preferences: Retained until you withdraw consent, at which point your data is removed from active marketing lists promptly.

When personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, q78 will securely delete or anonymise it.

8 Your Privacy Rights

As a q78 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the q78 support team via live chat or email at [email protected] (plain text only — not a clickable link).

q78 aims to respond to all data rights requests within 30 days. Complex requests may require additional time, in which case you will be notified of the extended timeframe.

9 Security Measures

q78 takes technical and organisational steps to protect your personal data against unauthorised access, loss, destruction or alteration. Our security measures include:

• TLS/SSL encryption on all data transmitted between your device and q78's servers.
• Encrypted storage for sensitive data including identity documents and payment references.
• Access controls: Internal access to personal data is restricted to staff with a legitimate need. All internal access is logged and audited.
• Two-factor authentication options available to all players for account login.
• Regular security reviews of platform infrastructure and third-party integrations.
• Incident response procedures: In the event of a data breach that could affect your rights, q78 will notify affected players promptly and take immediate steps to contain and remediate the incident.

While q78 maintains strong security practices, no online platform can guarantee absolute security. You can strengthen your account's security by using a strong unique password and enabling two-factor authentication in your account settings.

10 Children & Minors

q78 is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory part of the registration and withdrawal process.

If q78 discovers that personal data has been collected from a minor, the associated account will be immediately suspended, the data will be deleted, and any deposits made will be returned via the original payment method after investigation.

If you are a parent or guardian and believe your child has registered on q78, please contact our support team immediately through live chat so we can take swift action.

11 Marketing Communications

q78 may send you promotional emails, SMS notifications or in-app messages about bonuses, new game launches, PSL season promotions, Eid specials and other offers — but only if you have opted in to receive such communications.

• You can opt out of marketing communications at any time by updating your notification preferences in account settings or by clicking the unsubscribe link in any marketing email.
• Opting out of marketing will not affect transactional communications — you will still receive account-related notifications such as deposit confirmations, withdrawal updates and important security alerts.
• q78 does not share your contact details with third-party advertisers for their own direct marketing purposes.
• Players who have set responsible gaming deposit limits or entered self-exclusion are automatically removed from promotional marketing lists.

12 Changes to This Privacy Policy

q78 may update this Privacy Policy periodically to reflect changes in our data practices, new services or applicable legal requirements. When material changes are made, the "Last Updated" date at the top of this page will be revised.

Where changes are significant, registered players will be notified via their registered email address or through an in-platform notification. We encourage you to review this page periodically to stay informed about how your data is handled. Continued use of q78 after any update to this policy constitutes acceptance of the revised version.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy concern, please get in touch with the q78 team:

• Live Chat: Available 24/7 within the q78 website and mobile app — the fastest way to reach us.
• Email: [email protected] (plain text — not a clickable link)
• FAQ: Answers to many common privacy questions are available on our FAQ page.

For formal data requests — such as subject access requests or deletion requests — please contact us via email with "Data Request" in the subject line and include your registered name and account email address so we can locate your records efficiently.